Outsource management or supplement in-house resources as needed
With a myriad of options available today for technology in your institution or business, it’s a tough decision as to what to choose… and for IT, this could mean a huge amount of research, training and ultimately time and work. Academia have you covered!
WHAT WE OFFER
MICROSOFT DEVICES
Academia has expertise in using Microsoft Intune device management, a cloud-based service that enables you to manage and enrol Windows 10 devices (laptops and desktops), including mobiles, within a centralised Cloud console.
This can be provided as part of your Microsoft 365 licensing which is subscribed on a per-user, per-month or per device, per month basis. Once configured, the Windows devices will automatically enrol – mobile devices can also be enrolled either onsite or remotely.
Windows devices can also be viewed through our Control:IT Service Portal platform.
MICROSOFT DEVICES
Academia has expertise in using Microsoft Intune device management, a cloud-based service that enables you to manage and enrol Windows 10 devices (laptops and desktops), including mobiles, within a centralised Cloud console.
This can be provided as part of your Microsoft 365 licensing which is subscribed on a per-user, per-month or per device, per month basis. Once configured, the Windows devices will automatically enrol – mobile devices can also be enrolled either onsite or remotely.
Windows devices can also be viewed through our Control:IT Service Portal platform.
APPLE DEVICES
As one of the leading Jamf integrators in the country (and using our own trained and accredited in-house engineers), we can provide you with either Jamf’s official JumpStart service, or one of our tailored onboarding packages as part of your new Jamf purchase to help you manage your Apple estate.
APPLE DEVICES
As one of the leading Jamf integrators in the country (and using our own trained and accredited in-house engineers), we can provide you with either Jamf’s official JumpStart service, or one of our tailored onboarding packages as part of your new Jamf purchase to help you manage your Apple estate.
PRIVATE CLOUD HOSTING FOR JAMF
If you’re concerned about data privacy would rather have your Jamf instance in our secure, self-operated Private Cloud (all hosted in UK Datacenters) rather than in the Public Cloud, we can provide a bespoke service to ensure your security and data soverignty requirements are met.
PRIVATE CLOUD HOSTING FOR JAMF
If you’re concerned about data privacy would rather have your Jamf instance in our secure, self-operated Private Cloud (all hosted in UK Datacenters) rather than in the Public Cloud, we can provide a bespoke service to ensure your security and data soverignty requirements are met.
HEALTH CHECK
If you already have Jamf or Intune but it needs a little care and maintenance, our engineers will go through a methodical health check to let you know where your install stands, and what to do to get the most out of it and ensure it is working effectively.
HEALTH CHECK
If you already have Jamf or Intune but it needs a little care and maintenance, our engineers will go through a methodical health check to let you know where your install stands, and what to do to get the most out of it and ensure it is working effectively.
ONGOING SUPPORT
Once you have your Device Management set up, our Support contracts are tailored to your needs to make sure we’re always at hand when you need help, this support can be flexible depending on the level of in-house expertise.
ONGOING SUPPORT
Once you have your Device Management set up, our Support contracts are tailored to your needs to make sure we’re always at hand when you need help, this support can be flexible depending on the level of in-house expertise.
FULLY MANAGED SERVICE
If you’ve identified the need for Mobile Device Management but don’t want or have the resource to maintain or support it ongoing, we’ll do absolutely everything for you. This can also be provided as part of our full managed service delivered through our Control:IT platform giving you visibility and control of your IT assets.
FULLY MANAGED SERVICE
If you’ve identified the need for Mobile Device Management but don’t want or have the resource to maintain or support it ongoing, we’ll do absolutely everything for you. This can also be provided as part of our full managed service delivered through our Control:IT platform giving you visibility and control of your IT assets.
WHITE GLOVE USER EXPERIENCE
Gone are the days of IT having to receive a laptop, load an image on to it, connect a user account and then distribute to the user. With today’s modern Mobile Device Management platforms, devices can be delivered directly to users (still in the shrink wrap) and everything be set up automatically when the device is powered on.
The key here, though, is ensuring the Device Management system is configured correctly and effectively initially. With this in place, deployment of all devices in your estate will be seamless, automated, scalable, consistent – very importantly – much easier to support.
Order New Device via Portal
Auto Setup User
Auto Create Apple/Microsoft ID
Deploy User Policies
Deploy App Packages
Enrol into DEP / Autopilot
Send to Office or Home Address
Unwrap, Switch-on, Ready to Go
Laptop Damaged, Faulty Parts
End of Life. Recycle and Resell
Authorised Repair Centre. Courier Drop Off
Courier Sent to Door for Pickup
ONBOARDING FOR SUPPORTED AND FULLY MANAGED CUSTOMERS
Academia offers a wide range of Professional Services designed to help you effectively implement and manage your devices. We give you the help you need to quickly and efficiently implement Device Management solutions to meet the challenges you face every day.
1
A meeting with one of our technical consultants to plan out the project from a technical perspective.
2
Customer responsibilities are discussed with you, and a formal scope of works is delivered as a result.
3
An internal kick off meeting is held and an introduction to the Academia teams will follow.
4
Work commences with regular project meetings.
5
A set amount of engineering days is assigned.
6
An ‘end of project’ call to ensure all tasks have been completed.
We allow a 1 week “incubation period in which we will support any onboarding related issues.*
*Applicable to Supported clients or Managed Service customers only.
*This includes a meeting with our consultancy team to devise a tailor-made solution for your business or institution.
2
Customer responsibilities are discussed with you, and a formal scope of works is delivered as a result.
3
An internal kick off meeting is held and an introduction to the Academia teams will follow.
4
Work commences with regular project meetings.
5
A set amount of engineering days is assigned.
6
An ‘end of project’ call to ensure all tasks have been completed.
We allow a 1 week “incubation period in which we will support any onboarding related issues.*
*Applicable to Supported clients or Managed Service customers only.
*This includes a meeting with our consultancy team to devise a tailor-made solution for your business or institution.
1
A meeting with one of our technical consultants to plan out the project from a technical perspective.
BENEFITS
Zero Touch
Zero-touch used to feel like an extremely distant dream, but it is now very much a reality. Done right, a new device deployment looks something like this (don’t worry, we’ll explain how shortly!):
1
RECEIVE
User receives their device
2
UNBOX
User unboxes device (or the device is handed out, your choice)
3
SET PREFERENCES
User chooses their language and keyboard preferences
4
CONNECT
The device is connected to the internet via cable or wifi
5
AUTOMATIC
Everything else is automatic!
Mobile Device Management from Academia not only allows you to automatically enrol devices, but also gives you the option to force users to read and accept your Acceptable Usage Policy, as well as read other governance-based messages prior to enrolling and logging in for the first time. In addition, if a device is wiped or reset, it simply picks up where it left off and re-enrols!
Key Features
Deploy new devices in minutes
An ‘end of project’ call to ensure all tasks have been completed.
Security
Ensure peace of mind with remote lock and wipe, automated patches, and backup status reports.
Zero day support
Immediate support for all new operating system update. Minimising downtime and providing the latest security updates.
Zero-Touch
All devices can be deployed quickly without ever touching the device.
Reduce risks
Easily track the status of every device ensuring staff and student devices are working optimally and backed up.
Patch management
New patch policies are purpose-built providing automatic visibility of devices that are eligible for patches and how to bring devices into compliance.
Deploy new devices in minutes
An ‘end of project’ call to ensure all tasks have been completed.
Security
Ensure peace of mind with remote lock and wipe, automated patches, and backup status reports.
Zero day support
Immediate support for all new operating system update. Minimising downtime and providing the latest security updates.
Zero-Touch
All devices can be deployed quickly without ever touching the device.
Reduce risks
Easily track the status of every device ensuring staff and student devices are working optimally and backed up.
Patch management
New patch policies are purpose-built providing automatic visibility of devices that are eligible for patches and how to bring devices into compliance.
Inventory
Track your entire Apple estate with inventory reports – utilising automated Device Enrolment ensures all assets are visible automatically.
Self service
Give your users a curated, approved “App Store” so they can freely download any app they want – as long as you’ve pre-approved it.
Automated Updates
Either allow users to self-serve updates at a convenient time, or push them through on a schedule to make sure you’re always up to date.
Remote support
Support your Mac estate from anywhere, at any time with no physical presence needed!
Active Directory Integration for macOS
Make your macOS estate play perfectly with your Windows estate, using Active Directory (or Azure Active Directory) as your authoritative user directory.
Self service
Give your users a curated, approved “App Store” so they can freely download any app they want – as long as you’ve pre-approved it.
Inventory
Track your entire Apple estate with inventory reports – utilising automated Device Enrolment ensures all assets are visible automatically.
Active Directory Integration for macOS
Make your macOS estate play perfectly with your Windows estate, using Active Directory (or Azure Active Directory) as your authoritative user directory.
Automated Updates
Either allow users to self-serve updates at a convenient time, or push them through on a schedule to make sure you’re always up to date.
Remote support
Support your Mac estate from anywhere, at any time with no physical presence needed!
SUPPORTED VS FULLY MANAGED
SUPPORTED
✔ Admin Access
✔ Self-supported
✔ Academia Helpdesk Access
✔ Academia Phone Support Access
✔ Annual Objection Review
FULLY MANAGED
✔ No self-administration required
✔ 100% Managed and maintained
✔ Completely hands-off
✔ Academia Helpdesk Access
✔ Academia Phone Support
✔ Annual Objective Review
For Fully Managed Customers…
PLAN
Define a set scope of works against the organisation’s objectives
INSTALL
Install, set up, configure and deploy all services and devices
MANAGE
Ongoing management of devices including upgrades and refreshes
